Podcast, Webinar & Digital Content Support

Virtual Events & Client Success Specialist

Reliable. Remote. Experienced. Since 2012.

Webinars produced flawlessly. Clients onboarded with confidence. Programs running without the chaos. Operations-level support, handled remotely — so you can focus on what only you can do.

Working remotely for over a decade, from my quiet, calm, professional home office — long before remote became everyone’s new normal.

When we work together, you get someone who shows up prepared, learns your platforms quickly, and handles complexity without drama.

Your Platforms. Your Systems. Ready to Go From Day One.

The technology your program runs on — already in my toolkit. 14 years of working across virtual events and online business technology means we hit the ground running.

Platforms & Systems

Behind the Scenes

Webinar Platforms: Zoom, GoToWebinar, TalkPoint, Webinar.net, and more
Client Systems: GoHighLevel (GHL), Systeme, Zendesk, Freshdesk
Team Tools: Airtable, Basecamp, Trello, Slack, Google Workspace, Microsoft 365

Client onboarding and member walkthroughs
Webinar and live event coordination
Speaker preparation and session support
Platform navigation and troubleshooting
Supporting teams during live sessions
Communication with remote teams and presenters

Client Onboarding & Client Success

When someone invests in your coaching program or course, the onboarding experience is their very first impression of what it’s like to work with you. It needs to be warm, clear, and confidence-building — not confusing or overwhelming.

I specialize in onboarding clients into digital programs and online platforms via Zoom. I walk your new members through everything they need to know, answer their questions in real time, and make sure they’re set up for success before our call ends.

Your clients feel taken care of. You get to focus on delivering your work.

What I Handle:

Client onboarding calls (Zoom)
Dashboard walkthroughs and setup guidance
Troubleshooting platform and access issues
Reviewing accounts and resolving client concerns
Client communication and follow-up
Researching platform activity and user history

Webinar & Webcast Production

I support organizations with the planning, coordination, and technical setup required to deliver professional webinars and webcasts from start to finish.

With hands-on experience supporting enterprise-level events on platforms such as Zoom Webinars, TalkPoint, Webinar.net, and more, I’ve worked behind the scenes to ensure sessions run smoothly—from speaker preparation through live delivery and on-demand publishing.

I’ve supported webcast teams working with organizations including Thermo Fisher Scientific, United Airlines, Johnson & Johnson, Cigna Healthcare, and Verizon.

Event Execution Includes:

Webcast setup and platform configuration
Collecting and organizing speaker assets (bios, headshots, presentations, video files)
Coordinating speaker communications and invitations
Conducting speaker preparation and training sessions
Supporting prerecorded and simulive webinar formats
Live moderation, chat monitoring, and technical troubleshooting
Preparing recordings for on-demand viewing

Podcast Setup & Guidance

I’ve produced, edited, and published over 195 podcast episodes, managing everything from recording and editing to guest coordination and distribution.

I understand what actually goes into launching and maintaining a podcast—from choosing the right equipment and setup to structuring episodes, creating content, and getting your show published correctly across platforms.

If you’re starting a podcast and want a clear, realistic understanding of the process, I can walk you through what’s required so you can launch with confidence and avoid common mistakes.

What I Guide You Through:

Podcast setup (equipment, software, recording workflow)
Episode structure and content planning
Editing basics and audio cleanup
RSS feed setup and platform distribution
Show artwork and podcast branding direction
Publishing process and episode formatting

Ready to Improve Your Client Onboarding or Virtual Events?

Trusted by agencies, event platforms, and entrepreneurs since 2012

Testimonials

“Lourdes did a great job of keeping our clients bubbly and positive when they delivered their webinars, taking control and monitoring them to ensure success. Lourdes offered everything we expected and more… great time keeping, attention to detail, communication, and a warm, pleasing can-do attitude that frankly, we don’t see enough of in the technology sector. I would recommend Lourdes in a heartbeat, she will not leave you disappointed.”

Scott W.

Business Marketing CEO

"Lourdes is incredibly professional with clients on the phone or email and delivers amazing customer service. Her vast knowledge of technical tools to help streamline online systems for my clients along with her flexibility and eagerness to learn new programs is important in the growth and continuity of my business. She’s professional, articulate, creative, bright and responsible. Her talent to naturally adjust to client’s needs is amazing and I have come to rely on Lourdes to help with many tasks that my business and my clients needs."

Peggy M.

CEO & Founder, PMA Webservices, LLC

On behalf of MIVNET, we appreciate the way you have handle our social media and marketing. I can't remember a time when MIVNET witnessed so much increase in traffic in such a short period of time. Our subscribers have commented on the increased exposure. Thank you for your excellent service.

Mark L.

CEO & Architect

"I worked with Lourdes on a number of my projects during my time at 6Connex, and from start to finish on all projects, she was an absolute joy to work, I never once had to worry or question her work ethic, professionalism or service. Her expertise and attention to detail were evident throughout the planning process, ensuring that my virtual events were flawless and engaging. She was always available to answer questions and accommodate most requests on the spot; if she couldn't, she would always come back with an answer. An absolute Gem!

Mujeeb L.

Sr. Project Manager/Program Manager

“As President of our club, I hired Lourdes to help us offer a hybrid meeting event and webinar. She not only helped me set it up but taught us how to use the Zoom platform and explained with layman terms. She’s a pleasure to work with and takes the time for us to completely understand things so we can manage it on our own.”

Ray C.

RC Club President & Photographer